Refund Policy
Kasturinagar Club (KNC)
At Kasturinagar Club (KNC), all payments related to the use of club facilities, services, or events are processed directly at the club's billing counter through UPI, cash, or authorized online methods. We currently do not accept or process any payments through our website www.kwabangalore.com.
1. No Online Payments Accepted
Payments made for any club-related services or bookings must be completed in person at the club premises. As such, no transactions or billing activities occur directly through the website.
2. Refunds and Adjustments
As per club policy, refunds are generally not applicable unless there is a billing error or duplicate transaction. In such cases:
- Members must notify the club office within 72 hours of the transaction.
- Valid concerns will be reviewed, and approved refunds will be processed within 10–15 business days.
- Refunds will be made through the same mode of payment used during the transaction (Cash/UPI/Online).
3. Billing and Typographical Errors
In the event of a billing discrepancy due to a technical issue or human error, the club reserves the right to verify and correct the billing amount. If a member is overcharged, the excess amount will be refunded as per the above refund process.
4. No Cancellations Post Payment
Once a payment is completed at the billing counter, it cannot be cancelled. Members are requested to verify the services and billing details before confirming payment.
5. Risk of Loss
Payments made through UPI or online methods are subject to the terms and conditions of the respective banks or payment service providers. The club is not liable for any technical failure or delay from third-party platforms until the payment is confirmed as received.
6. Contact for Refund Issues
For any payment or refund-related queries, members may contact the club office in person or email us at kasturi.kwa@gmail.com.
We appreciate your understanding and cooperation.